Last updated: 25 October 2026
Where we ship
We deliver to all serviceable PIN codes in India through our courier partners. We don't ship outside India yet.
Dispatch and delivery time
Ships in 1–2 working days. Delivery across India in 3–7 days. Times are counted from when your order is confirmed. Remote areas, public holidays and courier delays can add a few days.
Shipping charges
Shipping is free on orders of ₹1,999 or more. Below that we charge a flat ₹99, shown at checkout before you pay.
Delivery by Founder
Instead of a courier, you can have your order delivered in person by the founder of Suspect Zero. The price depends on your state and is shown at checkout before you pay. In some states it isn't available; checkout tells you if yours is one of them.
If the founder can't deliver it in person, your full order is free: we refund everything you paid. This applies only if the address you gave is correct and you answer the founder's calls. If the address is wrong or you don't answer, the order isn't free.
Delivery by Founder orders are fully non-refundable, including the delivery charge, apart from the free order above.
Cash on delivery (COD)
- Cash on delivery is available on orders up to ₹2,000.
- A COD charge of ₹0 is paid online in advance at checkout. Your order is confirmed once it is paid; the rest of the amount is paid in cash to the courier on delivery.
- The COD charge is refunded only if we cancel your order or it is cancelled before dispatch. It is not refunded if the parcel is refused or can't be delivered.
Tracking
You'll get a tracking number when your parcel ships. You can check your order any time on the Track order page with the mobile number you used at checkout.
Wrong address or failed delivery
Please check your address, landmark and phone number before you pay. If a parcel comes back to us because the address was wrong, nobody was available, or delivery was refused, contact us to arrange delivery again; re-shipping may be charged.
Damaged or missing on arrival
Record a video while you open the parcel. If anything is damaged or missing, tell us within 3 days of delivery: see our returns and refunds policy.
Contact
Suspect Zero
Email: hello@suspectzero.example · Phone / WhatsApp: +91 98765 43210
We reply Mon–Sat, 10am–7pm IST.
Also read: Returns & refunds · Terms & conditions · Privacy policy